App Terms of Use

ANCORA App Terms of Use (United States)

Last updated: October 29, 2026.

These terms govern your use of the ANCORA app for iPhone and Android when you choose our United States store, and the purchases you make through it. They supplement our Terms of Service for ancoraswimwear.com, which also apply. If the two conflict on something about the app, these terms control. Nothing in these terms limits rights you have under the law of your state that cannot be waived.

1. Who we are

The US store in the app is operated by ANCORA LLC, a Florida limited liability company, 80 SW 8th Street, Suite 2000, Miami, FL 33130. Email: support@ancoraswimwear.com.

The Colombian store you can also select in the app belongs to GRUPO SALOTEX S.A.S. and has its own terms. If you shop there, you buy from GRUPO SALOTEX S.A.S., not from ANCORA LLC.

2. Your account

The app is free. You must be at least 18 years old to use it.
You sign in with your store customer account using your email and a one-time code. Keep your email and phone secure, and tell us if you think someone accessed your account.
You can sign out at any time and request deletion of your account under Account > Delete my account. Deleting your account cancels your points and ANCORA Credit.
Our App Privacy Policy explains how we handle your information.

3. License

We grant you a personal, free, non-exclusive, non-transferable, revocable license to install and use the app on devices you own or control, to shop with ANCORA and manage your account. You may not copy, modify, sell, reverse engineer or decompile the app, use it for any other purpose, or try to access other people's accounts or data. The ANCORA name, logos, photos, text and designs belong to ANCORA or its licensors.

We may update the app, change features, or suspend it for maintenance or security. If an update is required to keep shopping, the app will tell you.

4. Purchases in the app

Prices are in US dollars. You see shipping and the total before you pay.
Checkout runs on Shopify's secure checkout with the payment methods shown at that moment. The app does not see or store your full card number.
Your order is confirmed when payment is approved. We email you a confirmation and you can see it under Orders.
Shipping, delivery estimates, pre-orders, promotions and pricing errors follow the same rules as our website, described in our Terms of Service and Shipping Policy.
Favorites and your bag are saved on your phone. An item in your bag is not reserved; availability is confirmed at checkout.

5. Order tracking

The app shows the status of your order and the carrier's tracking. Tracking updates depend on the carrier and may be delayed.

6. Returns, exchanges and warranty

Returns, exchanges and defective items for US orders are governed by our Refund and Returns Policy, the same one that applies on our website. The app takes you to our returns portal to start a request. If you cannot use the portal, email support@ancoraswimwear.com and we will start it for you.

7. Photos and content you send

Photos and messages you send through the app are used only to handle your request, support our decision and improve our products. We do not publish them. Send only photos of the item; if you appear in them, try to keep your face out of the frame. You confirm that what you describe is true and that you have the right to send it.

8. ANCORA Passport

The app shows your tier, points and ANCORA Credit. The program is governed by the ANCORA Passport Terms. If something in the app does not match your history, contact us and we will review it.

9. Chat and notifications

Our customer care assistant in the chat is Chloe. Some replies are drafted or sent with the help of artificial intelligence tools, and a member of our team handles cases when needed. You can ask for a person at any time. Push notifications are optional; you can turn them off in your phone or app settings. Marketing notifications are sent only if you opt in.

10. Acceptable use

Do not use the app for anything unlawful, to impersonate anyone, to send offensive or false content, or to interfere with or overload the service. If you do, we may suspend your access to the app. That does not affect orders already placed or your legal rights.

11. Disclaimers and limitation of liability

Our products are covered by the warranty described in our Refund and Returns Policy. Apart from that, and to the extent the law allows, the app is provided "as is" and "as available", and we do not promise it will be uninterrupted or error free. To the extent the law allows, our total liability for any claim related to the app is limited to the amount you paid for the order the claim relates to, and we are not liable for indirect or consequential damages. These limits do not apply to liability that cannot be limited by law, including for personal injury caused by our negligence. Some states do not allow some of these limits, so they may not apply to you.

12. Apple and Google

If you downloaded the app from the Apple App Store, you acknowledge that:

These terms are between you and ANCORA LLC only, not Apple Inc. ANCORA, not Apple, is solely responsible for the app and its content.
Your license is also subject to the Usage Rules in the Apple Media Services Terms and Conditions.
Apple has no obligation to provide maintenance or support for the app. Support is provided by ANCORA at support@ancoraswimwear.com.
The app is free. To the maximum extent permitted by law, Apple has no warranty obligation with respect to the app, and any claims, losses or expenses from a failure of the app to conform to any warranty are ANCORA's responsibility to the extent not disclaimed.
ANCORA, not Apple, is responsible for addressing any claims relating to the app, including product liability claims, claims that the app fails to conform to legal or regulatory requirements, and consumer protection, privacy or similar claims.
If a third party claims the app infringes its intellectual property rights, ANCORA, not Apple, is responsible for the investigation, defense, settlement and discharge of that claim.
You represent that you are not located in a country subject to a US Government embargo or designated as a "terrorist supporting" country, and that you are not on any US Government list of prohibited or restricted parties.
You must comply with applicable third-party terms, such as your wireless carrier's terms, when using the app.
Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

If you downloaded the app from Google Play, the Google Play Terms of Service also apply.

13. Questions and complaints

14. Governing law

These terms are governed by the laws of the State of Florida, without regard to its conflict of law rules. Disputes will be resolved in the state or federal courts located in Miami-Dade County, Florida, except that you may bring a claim in small claims court in your county of residence. This does not take away protections you have under the consumer laws of the state where you live.

15. Changes

If we change these terms, we will post the new version with its date and tell you in the app. Changes do not affect orders you already placed: each order is governed by the terms in effect on the day you paid.

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