Bottom The Braided Hotel SC

You may procees your returns here

Exchanges: Please submit your exchange request within 10 calendar days of receiving your order
Returns: For US orders, we accept refunds on all products except swimwear, which is considered intimate and custom-made. You can exchange your swim and other product at no cost. If unsure about your size, you may order different sizes and receive a refund for the size that doesn't fit. Items on sale at 30% discount or more are final sale. Items with discounts between 10% and less than 30% are not refundable but can be exchanged or credited to your store account.
Warranty: You have a 30-day window from the date of purchase for any warranties. If your item arrives damaged, please inform us within 5 days of receiving your order.
Return Fees: If you request a refund, a 12 USD return fee will apply. No fee is charged for exchanges or store credit. Returns equal to or exceeding 500.00 USD are subject to an 80.00 USD restocking fee.

For more information about our return policy, you can check it here: Refund policy

Order processing and fulfillment typically require 1 to 3 business days when the product is readily available in our inventory. Some products are produced espefically for you! Onced fullfiled, you should receive all your tracking information via email.

United States: Once fullfiled, shipping process may take 1 to 3 business days.
International orders: Once fullfiled, the estimated delivery time is 8 to 10 business days.

During Black Friday, Black Days or any major sale campaigns, we anticipate possible delays of one to two days beyond our standard delivery times due to the increased order volume

For more information about shipping, you can check it here: https://ancoraswimwear.com/pages/ordering-faqs