Customer Care

US SHIPPINGS

Due to the health emergency declared by the national government with respect to COVID-19 and as part of our corporate responsibility policy, we adopted the pertinent measures to avoid the contagion and spread of the virus. You can rest assured that your order was shipped with strict protocols in health regulation. Order are being shipped normally for the US territory but please allow 3-4 business days for order processing.  For international orders, the shipping time depends on each country government’s border restrictions. If you have any questions, you can contact our customer service mail: [email protected].

Free Shipping is applied on order above 150 USD. Our free shipping offer cannot be applied to purchases being shipped to Alaska, Hawaii, US Territories or Virgin Islands. Free shipping will go out in standard ground USPS or Fedex service. Orders will be processed and shipped during the regular business days of Monday through Friday. Address verification may delay delivery of your order. Please allow an additional 5-10 days for Black Friday & Cyber Monday sales.

We will send you an email once your order is shipped with the tracking number. The user can verify the tracking number through the logistic operator’s webpage. You can visualize the status of your order up to 24 hours after the tracking number is issued.

  • Due to COVID-19 our warehouse is only operating 3-4 days a week. Order processing may be delayed. Please allow 3-4 business days for order processing.
  • Due to COVID-19 FedEx has suspended service guarantees. Please expect a delay in your shipments.
  • Most of all order are deliver with Fedex standard shipping. US order are talking 3-5 business days to arrive once the order is shipped.
  • We deliver shipments Monday-Friday.
  • We do not ship on Saturday and Sundays
  • We are unable to make changes to orders once submitted
  • We cannot ship to P.O. Boxes or APO / DPO addresses
  • All orders are subject to address verification
  • Direct signature may be required on all orders.
  • Please allow an additional 5-10 days for shipping for Black Friday & Cyber Monday sales

INTERNATIONAL SHIPPINGS

ANCORA ships to over 100 countries.

To place an international order, please click on “Proceed to Checkout” when you are on the Shopping Cart page. In the checkout process, please follow and choose your country.

Free Shipping is applied on order above 400 USD. Free shipping will go out in standard internatinal Fedex service. Orders will be processed and shipped during the regular business days of Monday through Friday. Address verification may delay delivery of your order. Please allow an additional 5-10 days for Black Friday & Cyber Monday sales.

International orders are eligible for returns but customer must guarantee that the product is sent back to ANCORA facilities in the United States. Costs, duties and fees in the return process are customer responsibility. Please read our terms and conditions. If you have a question about the sizing, please email us at [email protected] and our customer care team will help you.

Please note, all international packages may be subject to duties and taxes and is not included in the price at checkout. Ancora cannot reimburse customs in any capacity and is not liable for reimbursing or refunding customs. These fees are charged by the county of import, so we have no control over any customs/duty’s fees associated with your order. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more info or use this link to estimate Duty & Taxes: https://www.simplyduty.com/import-calculator/.

Canadian customers can use this link to estimate Duty & Taxes: http://www.cbsa-asfc.gc.ca/travel-voyage/dte-acl/est-cal-eng.html

Duty is a tariff payable on goods imported. Your ship-to country collects duty and taxes on imported goods, on behalf of the Government. The rates of duty are established by the Department of Finance of each country and can vary significantly from one product to another and one country to another. Customs and duties are based on various factors, but specifically: Country of Origin (manufacturing and textiles), and value of an item (original value, even if the item is on sale).

There can be additional fees upon delivery beyond taxes and duties.

Signature is required for all deliveries and DHL or FEDEX will coordinate delivery with you directly by notifying you when they plan on delivering your order. You will have the option to have DHL change your delivery instructions with one of the following choices.

At this time, we do not have the ability to estimate taxes and delivery before delivery.

Service hours:

Monday – Friday, 9am – 5pm EST

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