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What is your return policy?
At this moment we accept returns via our return portal within the first 15 days from your ship date for U.S orders and 10 days from delivery date for international orders.For US order all items with any discount over or equal to 10% off and below 30% off are not valid for refund BUT are valid for exchanges or store credit. Eligible items for return must be returned in their original condition, unworn, washed, or damaged.
All sale items that are 30% off or over are final sale. Quantities are limited and are not eligible for exchange, refund, or store credit. This applies for all US and International orders. If you have a question about the sizing of a sale suit, please call customer service at the following email: firstname.lastname@example.org
What is the policy for sale items?
Items with any discount over 9% off and bellow 30% off are not valid for refund BUT are valid for exchanges or store credit only for US orders. There is no price adjustments if for any reason a product goes into sale.
If you want to exchange your product for the same style but in different size or color, please go ahead and place a new order. We’ll refund your returned order. To continue with your exchange process, you must guarantee first that the product is sent back to ANCORA facilities in the United States. You can do this process through our international return portal by clicking here
How is the return process for international orders?
If you have a question about the sizing, please email us at email@example.com and our customer care team will help you.
What is the refund policy?
Refund policy applies to all purchases made in our site and is eligible on products that are full price only. Refunds on sale products that are 30% off or over are not approved. Store credit or exchange apply to any orders with 29% or less.
What items are non-refundable?
The following items are not refundable:
- Free gifts or promotional items with retail value.
- Sales and clearance items, including sample sale items.
- Original shipping and handling fees.
How soon will I get my refund?
Refunds will be issued in the original form of payment. Please allow 2-3 weeks from the return ship date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. For international cards please allow 4-6 weeks from the return ship date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement. If you made your purchase using a gift card refunds will be issued to the original card that was used. The refund amount will include only the amount paid by you after any discount or reward was applied to the returned item(s) and it will not include any shipping charge paid by you unless you are returning a damaged, defective, or the wrong item was sent to you. Products purchased with store credit are not valid for refund.
What if my item is damaged?
If you receive a damaged or defective item, please notify us within 5 days of receiving your order and we will exchange the unwashed/unworn item for the same item at no cost. For any warranty, the product goes through a review process by ANCORA SM quality department. If it proves to be a factory error, ANCORA SM will proceed to return the product for the same reference as long as it is available. If the product for any reason is sold out, ANCORA SM will proceed to issue a store credit coupon for the net value of the product. This review may take up to 15 business days from the date of application.
How much time does order processing and fulfillment take?
Order processing and fulfillment may take from 1 to 3 business days if product is in stock. Order processing varies depending on the demand we have in our fulfillment warehouses. Once your order is processed it will be delivered on the delivery option chosen by you at checkout.
What is the policy for sale items?
All sale items that are 30% off or over are final sale. Quantities are limited and are not eligible for return, store credit or refunds. Products with fewer discounts are eligible for exchange or store credit. If you have a question about the sizing of a swim piece, please email us at firstname.lastname@example.org or see our Size Chart. If the price of an item has changed since you purchased that item(s), the new prices are not able to be transferred to any previous orders. We do not offer price adjustments.
What type of payments do you accept?
We accept the following forms of payment for online purchases:
We use Secure Socket Layer (SSL) encryption to scramble credit card information so that customer transactions are safe and secure.
Do you charge tax?
We are required by the state of Florida charge sales tax on all orders.
For international orders, duties and taxes are not included at the price at checkout. ANCORA SM cannot reimburse customs in any capacity and is not liable for reimbursing or refunding customs fees.
How do i use a promo code or merchandise credit?
At checkout, you may enter valid promo codes. ANCORA SM promo codes are case sensitive so please be sure you are entering them correctly. After you have applied your promo code, please make sure you see the code applied to your order in the Order Summary section before proceeding to checkout. Only one promotional code can be used per order. After an offer has expired, we are unable to honor the promotion on future orders. Additionally, current promotions are unable to be applied to previous purchases.
Can i change or cancel my order?
Once an order has been placed, we cannot adjust or cancel the order. Our warehouse processes the orders immediately. Please contact us immediately if changes are needed. We will do our best, however we cannot guarantee we will be able to make any changes.
What if my item is damaged?
If you receive a damaged or defective item, please notify us within 5 days of receiving your merchandise and we will happily exchange the unwashed / unworn item for the same item at no cost.
Do you have free shipping?
Free Shipping is applied on order above 180 USD. Our free shipping offer cannot be applied to purchases being shipped to Alaska, Hawaii, US Territories or Virgin Islands. Free shipping will go out in standard ground USPS or Fedex service. Orders will be processed and shipped during the regular business days of Monday through Friday. Address verification may delay delivery of your order. Please allow an additional 5-10 days for Black Friday & Cyber Monday sales.
How can I track my order?
We will send you an email once your order is shipped with the tracking number. The user can verify the tracking number through the logistic operator’s webpage. You can visualize the status of your order up to 24 hours after the tracking number is issued.
Some things you should know in our shipping process:
- Due to COVID-19 our warehouse is only operating 3-4 days a week. Order processing may be delayed. Please allow 3-4 business days for order processing.
- Due to COVID-19 FedEx has suspended service guarantees. Please expect a delay in your shipments.
- Most of all order are deliver with Fedex standard shipping. US order are talking 3-5 business days to arrive once the order is shipped.
- We deliver shipments Monday-Friday.
- We do not ship on Saturday and Sundays
- We are unable to make changes to orders once submitted
- We cannot ship to P.O. Boxes or APO / DPO addresses
- All orders are subject to address verification
- Direct signature may be required on all orders.
- Please allow an additional 5-10 days for shipping for Black Friday & Cyber Monday sales.
ANCORA ships to over 100 countries.
How do I place an international order?
For international orders, our site will automatically adapt and show you the products in your local currency. To place an international order, please follow through normally and make sure you select your country during checkout.
Do you have free shipping?
Free Shipping is applied on order above 250 USD. Free shipping will go out in standard international DHL service. Orders will be processed and shipped during the regular business days of Monday through Friday. Address verification may delay delivery of your order. Please allow an additional 5-10 days for Black Friday & Cyber Monday sales.
Do you accept returns or exchanges on international orders?
If you want to exchange your product for the same style but in different size or color, please go ahead and place a new order. We’ll refund your returned order. To continue with your exchange process, you must guarantee first that the product is sent back to ANCORA facilities in the United States. You can do this process through our international return portal by clicking here https://ancoraswimwear.com/pages/returns If you have a question about the sizing, please email us at email@example.com and our customer care team will help you.
Do I have to pay for duties and taxes?
Canadian customers can use this link to estimate Duty & Taxes: http://www.cbsa-asfc.gc.ca/travel-voyage/dte-acl/est-cal-eng.html
Duty is a tariff payable on goods imported. Your ship-to country collects duty and taxes on imported goods, on behalf of the Government. The rates of duty are established by the Department of Finance of each country and can vary significantly from one product to another and one country to another. Customs and duties are based on various factors, but specifically: Country of Origin (manufacturing and textiles), and value of an item (original value, even if the item is on sale).
At this time, we do not have the ability to estimate taxes and delivery before delivery.