Do you have free shipping?
Free Shipping is applied on order above 180 USD. Our free shipping offer cannot be applied to purchases being shipped to Alaska, Hawaii, US Territories or Virgin Islands. Free shipping will go out in standard ground USPS or Fedex service. Orders will be processed and shipped during the regular business days of Monday through Friday. Address verification may delay delivery of your order. Please allow an additional 5-10 days for Black Friday & Cyber Monday sales.
How can I track my order?
We will send you an email once your order is shipped with the tracking number. The user can verify the tracking number through the logistic operator’s webpage. You can visualize the status of your order up to 24 hours after the tracking number is issued.
Some things you should know in our shipping process:
- Due to COVID-19 our warehouse is only operating 3-4 days a week. Order processing may be delayed. Please allow 3-4 business days for order processing.
- Due to COVID-19 FedEx has suspended service guarantees. Please expect a delay in your shipments.
- Most of all order are deliver with Fedex standard shipping. US order are talking 3-5 business days to arrive once the order is shipped.
- We deliver shipments Monday-Friday.
- We do not ship on Saturday and Sundays
- We are unable to make changes to orders once submitted
- We cannot ship to P.O. Boxes or APO / DPO addresses
- All orders are subject to address verification
- Direct signature may be required on all orders.
- Please allow an additional 5-10 days for shipping for Black Friday & Cyber Monday sales.
ANCORA ships to over 100 countries.
How do I place an international order?
For international orders, our site will automatically adapt and show you the products in your local currency. To place an international order, please follow through normally and make sure you select your country during checkout.
Do you have free shipping?
Free Shipping is applied on order above 250 USD. Free shipping will go out in standard international DHL service. Orders will be processed and shipped during the regular business days of Monday through Friday. Address verification may delay delivery of your order. Please allow an additional 5-10 days for Black Friday & Cyber Monday sales.
Do you accept returns or exchanges on international orders?
If you want to exchange your product for the same style but in different size or color, please go ahead and place a new order. We’ll refund your returned order. To continue with your exchange process, you must guarantee first that the product is sent back to ANCORA facilities in the United States. You can do this process through our international return portal by clicking here https://ancoraswimwear.com/pages/returns If you have a question about the sizing, please email us at email@example.com and our customer care team will help you.
Do I have to pay for duties and taxes?
Canadian customers can use this link to estimate Duty & Taxes: http://www.cbsa-asfc.gc.ca/travel-voyage/dte-acl/est-cal-eng.html
Duty is a tariff payable on goods imported. Your ship-to country collects duty and taxes on imported goods, on behalf of the Government. The rates of duty are established by the Department of Finance of each country and can vary significantly from one product to another and one country to another. Customs and duties are based on various factors, but specifically: Country of Origin (manufacturing and textiles), and value of an item (original value, even if the item is on sale).
At this time, we do not have the ability to estimate taxes and delivery before delivery.