What is your return policy?
At this moment we accept returns via our return portal within the first 15 days from your ship date for U.S orders and 10 days from delivery date for international orders.For US order all items with any discount over or equal to 10% off and below 30% off are not valid for refund BUT are valid for exchanges or store credit. Eligible items for return must be returned in their original condition, unworn, washed, or damaged.
All sale items that are 30% off or over are final sale. Quantities are limited and are not eligible for exchange, refund, or store credit. This applies for all US and International orders. If you have a question about the sizing of a sale suit, please call customer service at the following email: firstname.lastname@example.org
What is the policy for sale items?
Items with any discount over 9% off and bellow 30% off are not valid for refund BUT are valid for exchanges or store credit only for US orders. There is no price adjustments if for any reason a product goes into sale.
If you want to exchange your product for the same style but in different size or color, please go ahead and place a new order. We’ll refund your returned order. To continue with your exchange process, you must guarantee first that the product is sent back to ANCORA facilities in the United States. You can do this process through our international return portal by clicking here
How is the return process for international orders?
If you have a question about the sizing, please email us at email@example.com and our customer care team will help you.
What is the refund policy?
Refund policy applies to all purchases made in our site and is eligible on products that are full price only. Refunds on sale products that are 30% off or over are not approved. Store credit or exchange apply to any orders with 29% or less.
What items are non-refundable?
The following items are not refundable:
- Free gifts or promotional items with retail value.
- Sales and clearance items, including sample sale items.
- Original shipping and handling fees.
How soon will I get my refund?
Refunds will be issued in the original form of payment. Please allow 2-3 weeks from the return ship date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. For international cards please allow 4-6 weeks from the return ship date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement. If you made your purchase using a gift card refunds will be issued to the original card that was used. The refund amount will include only the amount paid by you after any discount or reward was applied to the returned item(s) and it will not include any shipping charge paid by you unless you are returning a damaged, defective, or the wrong item was sent to you. Products purchased with store credit are not valid for refund.
What if my item is damaged?
If you receive a damaged or defective item, please notify us within 5 days of receiving your order and we will exchange the unwashed/unworn item for the same item at no cost. For any warranty, the product goes through a review process by ANCORA SM quality department. If it proves to be a factory error, ANCORA SM will proceed to return the product for the same reference as long as it is available. If the product for any reason is sold out, ANCORA SM will proceed to issue a store credit coupon for the net value of the product. This review may take up to 15 business days from the date of application.