Refund policy


REFUNDS FOR ONLINE PURCHASES

Refund policy applies to all purchases made through the website www.ancoraswimwear.com/us and is eligible on products that are full price. Refunds on sale products that are 30% off or over are not approved. Store credit or exchange apply to any orders with 30% or less including promo codes.

 Refunds will be issued in the original form of payment. Please allow 2-3 weeks from the return ship date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. For international cards please allow 4-6 weeks from the return ship date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement. 

 If you made your purchase using a gift card refunds will be issued to the original card that was used. The refund amount will include only the amount paid by you after any discount or reward was applied to the returned item(s) and it will not include any shipping charge paid by you unless you are returning a damaged, defective, or the wrong item was sent to you.

 Products purchased with store credit are not valid for refund.


 SALE PRICE POLICY

 All sale items that are 30% off or over are final sale. Quantities are limited and are not eligible for exchange, refund, or store credit. If you have a question about the sizing of a sale suit, please call customer service at info@ancoraswimwear.com or support@ancoraswimwar.com.

 All items with any discount over 10% off and bellow 30% off, including promotional codes as newsletter discounts or any other, are not valid for refund BUT are valid for exchange or store credit.


PROMOTIONAL CODES

 On the checkout page above the Order Summary section, you may enter valid promo codes. Our promo codes are case sensitive so please be sure you are entering them as they are. After you have applied your promo code, please make sure you see the code applied to your order in the Order Summary section before proceeding to checkout. Only one promotional code can be used per order. After an offer has expired, we are unable to give you the promotion on future orders. Additionally, current promotions are unable to be applied to previous purchases.

All items purchase with a discount code greater or equal than 30% are final sale and are not eligible for exchange, refund, or store credit. All items with any discount over 10% off and bellow 30% off, including promotional codes as newsletter discounts or any other, are not valid for refund BUT are valid for exchange or store credit.


USA RETURNS AND EXCHANGE

 This Returns and Exchanges Policy applies to all purchases made through the website www.ancoraswimwear.com/us.

 For US customers, a prepaid return shipping label will be provided at no charge to return your merchandise. Please try on garments over underwear. Online purchases made through the Site are valid for exchange, credit, or refund within 15 days from the ship date.

 ANCORA SM will refund or exchange an item, if it has not been damaged, soiled, washed, altered, or worn and that all labels and tags are attached. Merchandise must have all tags and liners attached and returned in original packaging. Due to health regulations, styles that are soiled, worn, damaged or laundered will not be accepted. It is ANCORA SM discretion to decide if the returned suit has been soiled. If a suit is determined to be soiled, it will be returned to the customer at the customer's expense.


 USA FREE RETURNS BY MAIL

 At this moment we only accept returns via email within the first 15 days from your ship date.

  1. Please email us at support@anoraswimwear.com or info@ancoraswimwear.com with your order number.
  2. A customer service representative will review your request. If it is approved, you will be mailed a prepaid shipping label and return form, please print the shipping label and the return form
  3. Box up your items with the original packaging. Be sure to remove any existing labels from the packaging.
  4. Place the pre-printed return label on the outside of your package. Please note that the return label is pre-paid, therefore, you will not be responsible for the return shipping cost.
  5. Drop off at your package at your nearest USPS office.
  6. Please allow up to 10 business days for your return to be processed.

 

INTERNATIONAL RETURNS AND EXCHANGE

 This Returns and Exchanges Policy applies to all purchases made through the website www.ancoraswimwear.com/us.

 For international customers, no free return shipping label will be provided. Customer must send back the product(s) at ANCORA facilities and is customer responsibility to assure that the product is returned. Any fee or cost charged in the process must be paid by customer upon delivery. Online purchases made through the Site are valid for exchange, credit, or refund within 15 days from the ship date.

 Please email us at support@anoraswimwear.com or info@ancoraswimwear.com with your order number and requesting the return.

  1. A customer service representative will review your request. If it is approved, you will be mailed all the instructions including the return address.
  2. Box up your items with the original packaging. Be sure to remove any existing labels from the packaging.
  3. Place the pre-printed return label on the outside of your package. 
  4. Drop off your package.
  5. Please allow up to 10 business days for your return to be processed once we receive it. Be sure to keep track or your return an advise us when you see it delivered.


 PRICE ADJUSTMENTS

 We do not adjust the prices if any product goes into discount.


 GUARANTEES ON DAMAGED PRODUCTS

 you receive a defective or damaged product, we are responsible for exchange costs and relevant shipments to replace the defective product. Please take into consideration that the request must be made during five calendar days after the purchase. You must also need to follow our care instructions.

 If you receive a damaged or defective item, please notify us within 5 days of receiving your order and we will exchange the unwashed/unworn item for the same item at no cost.

 For any warranty, the product goes through a review process by our quality department. If it proves to be a factory error, we will proceed to return the product for the same reference if it is available. If the product for any reason is sold out, we will proceed to issue a store credit coupon for the net value of the product. This review may take up to 15 business days from the date of application.


 CARE INSTRUCTIONS

 ANCORA SM suits are made of the finest imported fabrics from Colombia and Italy, and there are trims and appliances that are delicate in nature. Many of our suits are like fine lingerie and must be cared likewise. All ANCORA suits can be worn in pool or ocean water; however, they are not intended for arduous physical water activity or long periods of time in heavily chlorinated water. All swimwear should be hand washed separately in cold water with very mild soap (we recommend specialty lingerie detergent) immediately after use. Lie flat separately or hang to dry.