How much time does order processing and fulfillment take?
Order processing and fulfillment may take from 1 to 3 business days if product is in stock. Order processing varies depending on the demand we have in our fulfillment warehouses. Once your order is processed it will be delivered on the delivery option chosen by you at checkout.
What is the policy for sale items?
All sale items that are 30% off or over are final sale. Quantities are limited and are not eligible for return, store credit or refunds. Products with fewer discounts are eligible for exchange or store credit. If you have a question about the sizing of a swim piece, please email us at firstname.lastname@example.org or see our Size Chart. If the price of an item has changed since you purchased that item(s), the new prices are not able to be transferred to any previous orders. We do not offer price adjustments.
What type of payments do you accept?
We accept the following forms of payment for online purchases:
- American Express
We use Secure Socket Layer (SSL) encryption to scramble credit card information so that customer transactions are safe and secure.
Do you charge tax?
We are required by the state of Florida charge sales tax on all orders.
For international orders, duties and taxes are not included at the price at checkout. ANCORA SM cannot reimburse customs in any capacity and is not liable for reimbursing or refunding customs fees.
How do i use a promo code or merchandise credit?
At checkout, you may enter valid promo codes. ANCORA SM promo codes are case sensitive so please be sure you are entering them correctly. After you have applied your promo code, please make sure you see the code applied to your order in the Order Summary section before proceeding to checkout. Only one promotional code can be used per order. After an offer has expired, we are unable to honor the promotion on future orders. Additionally, current promotions are unable to be applied to previous purchases.
Can i change or cancel my order?
Once an order has been placed, we cannot adjust or cancel the order. Our warehouse processes the orders immediately. Please contact us immediately if changes are needed. We will do our best, however we cannot guarantee we will be able to make any changes.
What if my item is damaged?
If you receive a damaged or defective item, please notify us within 5 days of receiving your merchandise and we will happily exchange the unwashed / unworn item for the same item at no cost.